Meet & Greet Service

Travelling to a new country for the first time on your own can be an overwhelming experience, especially after travelling for many hours. To help make your journey easier Novus Education Group organises a Meet and Greet service from London Heathrow Airport where you will be met by Novus representatives  to welcome you and help you to find the best transport for the final part of your journey.

If you have any questions or help with your travel arrangement email us at


Frequently Asked Questions

Question: How will I find the Meet and Greet team when I arrive at London Heathrow Airport?
Answer: We will email you the full details of the team who comes to pick up from the airport. You can meet the team once you have cleared passport control and collected your luggage. Our team will be holding Novus signs and wearing Novus t-shirts.

Question: What happens if my flight is delayed or I arrive out of the hours provided?
Answer: Our team will be monitoring flight arrival times. If you miss your flight or are delayed before your departure, please get in touch with us using the emergency contact number which we will provide on the meeting instructions.

Question: What should I do if I need to make changes to my booking?
Answer: Please inform us if there are any changes to your booking as soon as possible, by emailing us at

Question: I have not registered for the Meet and Greet Service. Can I still use the service?
Answer: If you do not register for the Meet and Greet you can’t use the service.